Frequently Asked Questions
1. Shipping
Q: Do you ship worldwide?
A: We currently ship within Australia only.
Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your delivery location throughout Australia.
Q: How long does it take for my order to arrive?
A: Delivery times vary depending on location and order volume. For detailed information, please visit our Shipping & Delivery Policy page.
2. Returns & Exchanges
Q: Do you accept returns?
A: Yes, you can return your items within 7 days of delivery. For full details, please refer to our Return & Refund Policy.
Q: Do you accept returns for non-defective products?
A: Yes, we accept returns for both defective and non-defective products, provided they meet the conditions stated in our Return & Refund Policy.
- Defective or incorrect products will be replaced free of charge — no need to send them back.
- For non-defective products (e.g., if you change your mind), you are responsible for the return shipping cost.
Q: Do you accept exchanges?
A: Currently, we do not accept exchanges. You may return your item and place a new order instead.
Q: How much time do I have to request a return?
A: You have 7 days from the delivery date to request a return. Refunds will be processed once your return meets our policy conditions.
Q: What options do you offer for the return process?
A: At the moment, returns are handled via mail only. Please contact us to receive the return address and instructions.
Q: Do you provide return labels?
A: Unfortunately, no. Customers are responsible for the return label and shipping cost, unless the item is defective or incorrect.
Q: Is there a restocking fee?
A: No, we do not charge any restocking fees.
3. Refunds
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 10–14 business days after we receive and inspect your returned item.
Q: What should I do if I haven't received my refund yet?
- Check your bank account again.
- Contact your payment provider (some banks take extra time to post refunds).
- If still unresolved, contact our support team for assistance.
4. Tracking & Delivery
Q: How can I find out where my order is?
A: You can track your order using our Order Tracking Page. Enter your tracking number and follow the on-screen instructions.
5. Customer Support
Q: How can I contact your support team?
A: You can reach us through the following channels:
Email: hello@saidewear.com
Website: www.saidewear.com
Opening hours:
Monday – Friday: 9:00 AM – 5:00 PM AEST/AEDT
Saturday & Sunday: Closed
Brand: SAIDE